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Communications & Community Relations

The Communications & Community Relations Department produces all of the Commission's external communications including promotional and educational brochures and videos, customer newsletters, involvement opportunities. In addition, this department represents the Commission at public and community meetings and at all remote customer service sites located in Boston's neighborhoods.

Customer Service

The Customer Service department answers customer inquiries and resolves all disputes regarding customer account balances, reduces outstanding dollars on delinquent accounts, manages the automated calling system to increase the number of outgoing and follow-up calls on delinquent accounts, manages the Automated Dunning System and the Commission's integrated collection activities.

Engineering (Construction)

The Construction Division oversees the Commission's CIP projects and other major projects that impact our infrastructure are undertaken by private developers, on other city agencies or utilities companies.

Engineering (Customer Service)

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The Engineering Customer Service department assists BWSC's customers and in-house personnel by providing GIS information, research data, facility prints, water and sewer location cards, as-built and other relevant Street Log, Webpage, and Arcview information concerning the Commission's systems.

Engineering (Design)

The Engineering Design Division provides the Commission with professional engineering services for the design of water and wastewater construction projects. They also review outside projects that affect Commission facilities, ensuring that those projects protect and enhance the Commission facilities.


The Finance Department implements fiscal policies that ensure a sound financial structure designed to provide the lowest possible cost of water, wastewater and storm drain services; establishes a billing methodology that is fair and equitable to all rate payers; advances security for the Commission's bondholders; designs and implements an internal control structure intended to provide reasonable security for the safeguard of Commission assets.

Human Resources

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The Human Resources Department establishes and monitors personnel policies and procedures, manages hiring activities, maintains staff knowledge on related issues, assists in research to develop collective bargaining strategies, manages employee benefits and oversees the performance appraisal process.


The Operations Department ensures the ongoing maintenance and operability of the Commissionís water, sewerage, and drainage infrastructures. Operations personnel perform preventive maintenance activities and make emergency repairs to the Commissionís water mains, service pipes, hydrants, gates, valves, catch basins, manholes, sewers and storm lines as well as maintain the Commissionís inventory of materials and equipment, fleet of vehicles, buildings and properties. In addition, the Operations department administers the Commissionís cross connection control and grease trap inspection programs.


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