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Did You Know?

Pet waste, pet care products and other pollutants left on the streets and grasslands can be washed into the storm drains that flow to waterways. Dog owners citywide can help prevent contamination of beaches and parklands from dog waste by picking up after their dog.

Hours of Operation

BWSC entrance

The Boston Water and Sewer Commission has 24 hour, 7 days a week, 365 days a year service for emergencies. Departments within the Commission have regular hours of operation year-round for customer service. They are as follows:

Customer Service and Collections

8:00 AM - 5:00 PM     Monday, Tuesday, Thursday and Friday

8:00 AM - 7:00 PM     Wednesdays

Administrative Offices

8:00 AM - 5:00 PM     Monday through Friday

Engineering Customer Service

8:00 AM - 5:00 PM     Monday through Friday

Meter Installation & Meter Shops

7:30 AM - 4:00 PM     Monday through Saturday

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Copyright 2014 Boston Water and Sewer Commission 980 Harrison Ave. Boston, MA 02119 617-989-7000