BWSC has a main telephone line for emergencies as well as transfers to its different departments. Switchboard operators are present 24 hours a day. 

Main Number
(including 24-hour emergencies)
(617) 989-7000

Customer Service
(617) 989-7800

Collections
(617) 989-7070

Operations
(617) 989-7900

TTY
(for hearing impaired)
(617) 989-7780

Departments

Administrative Division
Chief Administrative Officer
Human Resources
Account Services

Communications & Community Services
Meter Services

Engineering Division
Chief Engineer
Engineering Services
Planning
Engineering Design
Construction

Executive Division
Office of the Executive Director
Organizational Diversity

General Counsel

Risk Management

Labor Relations
Information Technology

Finance Division
Chief Financial Officer
Budgets

Financial Services
Revenues

Accounting

Procurement

Treasury Services

Operations Division
Chief Operations Officer
Water and & Sewer Services

Work Order & Customer Services

Facilities and Support Services
Storeroom

Fleet Services
Enforcement