Customers are responsible for protecting their water meter and pipes from freezing. Insulate your meter and all pipes in unheated spaces.
To determine how long a water service has been inactive, the property owner must first contact Boston Water and Sewer Commission’s (BWSC) Customer Service Department at 617-989-7800.
If BWSC confirms that the property’s water service has been inactive for less than 12 months, visit our Water Service Restoration page for instructions to reactivate the service and the account.
If BWSC determines that the property’s water service has been inactive for 12 months or more, the owner must comply with the following requirements as well as any other requirements deemed necessary:
Once the above has been completed and approved, please make an appointment with BWSC’s Customer Service Department (617-989-7800) to install a water meter and Meter Transmission Unit (MTU).
If you have any questions on the above procedures, please contact BWSC’s Engineering Customer Services at 617-989-7600.