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Due to consistent structural improvements, BWSC experiences one of the lowest rates of water main breaks for a large utility in the country.

Neighborhood Site Visits

site visit

The Boston Water and Sewer Commission regularly visits locations throughout Boston neighborhoods to facilitate customers who wish to conduct business with a Community Services officer. BWSC staff will be able to:

  • Accept payments (check or money order only).
  • Resolve billing or service complaints
  • Review water consumption data for your property
  • Arrange payment plans for delinquent accounts.
  • Process elderly or disabled persons discount forms
  • Explain BWSC customer programs

For additional information, please contact Jeanne Richardson at 617-989-7000.

2016 Site Visits JAN-JUN Schedule

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Copyright 2016 Boston Water and Sewer Commission 980 Harrison Ave. Boston, MA 02119 617-989-7000