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Did You Know?

Sewer backups and overflows are typically the result of grease buildup which can cause property damage, environmental problems and other health hazards. The easiest way to solve grease problems and help prevent overflows is to keep fats, oils and grease out of the sewer system. Never pour grease down sink drains or into toilets.

Service Termination

Your water service may be terminated if:

no water
  • Your bill is at least sixty (60) days past due and carries a delinquent balance of over $250.00; or
  • Your plumbing contains an illegal connection; or
  • You fail to repair a leak or defective plumbing that is your responsibility; or
  • You denied a BWSC representative access to enter your home or business to obtain an actual meter read, inspect the plumbing or inspect/install the automated meter reading (AMR) system.

You can find out more about your rights by contacting the Customer Service Department at 617-989-7800 or the Collections Department at 617-989-7070. You may also download a copy of the BWSC's Billing Termination and Appeal (BT&A) Regulations.

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