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Did You Know?

Most catch basins connect to storm drains that discharge the runoff without treatment to the nearest brook, river, pond or ocean. The dumping of any material such as motor oil, paint, yard clippings, pet waste and sand into a catch basin can pollute the waterways, and is illegal.

Service Termination

Your water service may be terminated if:

no water
  • Your bill is at least sixty (60) days past due and carries a delinquent balance of over $250.00; or
  • Your plumbing contains an illegal connection; or
  • You fail to repair a leak or defective plumbing that is your responsibility; or
  • You denied a BWSC representative access to enter your home or business to obtain an actual meter read, inspect the plumbing or inspect/install the automated meter reading (AMR) system.

You can find out more about your rights by contacting the Customer Service Department at 617-989-7800 or the Collections Department at 617-989-7070. You may also download a copy of the BWSC's Billing Termination and Appeal (BT&A) Regulations.

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Copyright 2016 Boston Water and Sewer Commission 980 Harrison Ave. Boston, MA 02119 617-989-7000