Site Navigation

Customer Login

Need help logging in?

Did You Know?

In 1795, Jamaica Pond became Bostonís first surface water supply. Wooden pipes built from tree trunks were used to transport water from the pond to Bostonís settled areas.

Service Termination

Your water service may be terminated if:

no water
  • Your bill is at least sixty (60) days past due and carries a delinquent balance of over $250.00; or
  • Your plumbing contains an illegal connection; or
  • You fail to repair a leak or defective plumbing that is your responsibility; or
  • You denied a BWSC representative access to enter your home or business to obtain an actual meter read, inspect the plumbing or inspect/install the automated meter reading (AMR) system.

You can find out more about your rights by contacting the Customer Service Department at 617-989-7800 or the Collections Department at 617-989-7070. You may also download a copy of the BWSC's Billing Termination and Appeal (BT&A) Regulations.

Footer