Customer Login
Public Notices
Did You Know?
Cloudy tap water, also known as white water, is caused by air bubbles. It is completely harmless. The best thing to do is let tap water sit in an open container until the bubbles naturally disappear.
Service Termination
Your water service may be terminated if:
- Your bill is at least sixty (60) days past due and carries a delinquent balance of over $250.00; or
- Your plumbing contains an illegal connection; or
- You fail to repair a leak or defective plumbing that is your responsibility; or
- You denied a BWSC representative access to enter your home or business to obtain an actual meter read, inspect the plumbing or inspect/install the automated meter reading (AMR) system.
You can find out more about your rights by contacting the Customer Service Department at 617-989-7800 or the Collections Department at 617-989-7070. You may also download a copy of the BWSC's Billing Termination and Appeal (BT&A) Regulations.