Most catch basins connect to storm drains that discharge the runoff without treatment to the nearest brook, river, pond or ocean. The dumping of any material such as motor oil, paint, yard clippings, pet waste and sand into a catch basin can pollute the waterways, and is illegal.
If for any reason you believe your bill is wrong, you may file a dispute within 30 days of the billing date noted on the bill statement. Contact or write to a representative of the Customer Service Department and explain the amount you believe to be in error and the reason you believe there has been an error. If you need any assistance in filing a dispute, please contact BWSC's Customer Service Department at (617) 989-7800.
For more information on the appeals process, consult the BWSC Billing, Termination and Appeal Regulations (BT&A).