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Did You Know?

Sewer backups and overflows are typically the result of grease buildup which can cause property damage, environmental problems and other health hazards. The easiest way to solve grease problems and help prevent overflows is to keep fats, oils and grease out of the sewer system. Never pour grease down sink drains or into toilets.

Payments and Refunds

BWSC offers its customers a variety of payment options:

Online

Visit the Your Account page and use CheckFree to make electronic payments using your checking/money market, credit card (BWSC accepts MasterCard, VISA and Discover) or debit card.

Mail

Mail check or money order directly to:

Boston Water and Sewer Commission

980 Harrison Avenue

Boston, MA 02119

BWSC’s Offices

Visit BWSC’s Payment Booth located on the first floor at 980 Harrison Avenue, Boston. You may pay by cash, check, money order or credit card. We accept MasterCard, VISA, Discover and debit cards. Our hours are:

Monday, Tuesday, Thursday and Friday – 8:00AM to 5:00PM

Wednesday – 8:00AM to 7:00PM

Neighborhood Payment Sites

Pay by check or money order at fourteen (14) neighborhood locations. Please, no cash is accepted. View the Neighborhood Site Visit page to find a payment site in your area.

Refunds

If you have a credit on your bill, you may have the amount applied to future bills, transferred to another account or you may request a refund. Contact the Customer Service Department for assistance at 617-989-7800.

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Copyright © 2014 Boston Water and Sewer Commission 980 Harrison Ave. Boston, MA 02119 617-989-7000