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Right to Service

Rights to Service

BWSC will not terminate water service to an owner-occupied property when the property owner or a direct family member is seriously ill to the point where the illness causes a documented financial hardship. Similarly, water service to homes occupied entirely by individuals over the age of 65 will not be terminated, if a documented financial hardship exists. In order to document a financial hardship, you must contact the Collections Department at 617-989-7070.

In addition, tenants can avoid termination if a landlord’s bill is overdue.

Medical Hardship

Within seven (7) days of the initial call to BWSC’s Collection Department (617-989-7070), a physician or the Public Health Commission must forward to BWSC documentation explaining the medical condition. A completed Certificate of Financial Hardship Form must also be forwarded to the Collections Department within seven (7) days. The Certificate of Financial Hardship Form is available at BWSC’s offices at 980 Harrison Avenue, Boston or by downloading the form.

The medical condition must be renewed monthly (or quarterly if the illness is determined to be chronic). A Certificate of Financial Hardship Form must accompany each renewal. Failure to submit the required certification may result in water service termination.

Senior Citizens

When BWSC receives documentation that a residential property is occupied entirely by individuals over the age of 65, residents must then complete a Certificate of Financial Hardship Form within seven (7) days. This form is available at BWSC’s offices at 980 Harrison Avenue, Boston or by downloading this form.

Renewal of the Certificate of Financial Hardship Form for purposes of sustaining service to properties occupied by senior citizens must be made on a monthly basis. Failure to submit the required certification may result in water service termination. For more information on this process, please contact the Collections Department at 617-989-7070.

Tenants

Tenants are not responsible for a landlord’s outstanding balance. If a landlord’s bill is overdue, upon proof of residence, such as utility bill or driver’s license, a single tenant or group of tenants may pay a 30-day projected bill for the building to avoid termination of water service. This sum may then be deducted from the rent paid to the landlord. Please call the Collections Department at 617-989-7070.

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