Due to consistent structural improvements, BWSC experiences one of the lowest rates of water main breaks for a large utility in the country.
The water meter attached to your building is the property of the Boston Water and Sewer Commission (BWSC). The property owner owns the pipes and valves on either side of the BWSC’s meter. The meter is read daily by the BWSC’s automated meter reading system (AMR). Virtually all of BWSC’s 88,000 accounts have AMR. This system provides improved customer service by eliminating the need for estimated bills, previously the most common complaint received from our customers. The AMR Meter readings are used to calculate water consumption for billing purposes. Your sewer charges are calculated based on your water consumption.
It should be noted that BWSC must be notified if the property owner is planning plumbing work that may impact BWSC’s meter.
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