For your convenience, BWSC’s Customer Service Department is open until 7:00 PM on Wednesdays.
Meters are the property of BWSC, which maintains a program for the replacement of broken or missing water meters and meter transmission units (MTU). The property owner owns the pipes and valves on either side of the meter. Upon notification that a meter or MTU is broken or missing, BWSC will install a new meter or MTU, provided the premise is meter ready. BWSC will charge for this service if it is determined that the property owner was negligent or that the meter was either vandalized, tampered with or lost in service. Also, BWSC will replace a frozen meter and your account will be assessed a meter replacement fee. In addition, BWSC will charge the property owner to replace the MTU if it was lost in service.
It should be noted that BWSC should be notified if the property owner is planning any plumbing work that might impact BWSC’s meter. For more information, contact Customer Service at 617-989-7800.