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Paymentus Billing FAQs

On Monday, April 30, 2018

Frequently Asked Questions on BWSC's new billing platform

Paymentus

  1. What is Paymentus?

    Paymentus is one of the leading electronic payment providers in the country. Founded in 2004, they are a leading paperless, electronic billing and payment solution, with 1,300 clients across North America. Paymentus serves utilities, insurance providers, financial services firms, hospitals and government agencies.

  2. How does Paymentus work?

    Paymentus will function in a similar way as MyCheckFree.com, giving you the option to manage your account online.

    Paymentus will also offer IVR (Interactive Voice Response) for BWSC customers who prefer to use the telephone to pay their bill. IVR offers an automated recording with step by step instructions for paying your bill.

  3. How do I register online?

    Beginning on April 30, 2018, Paymentus will be introduced into BWSC's billing system. If you previously used MyCheckFree.com, you will need to re-enter your account information in order to use Paymentus. On www.bwsc.org, click on the "Your Account or Customer Login" link to set up a new account with Paymentus.

    To sign up for Paymentus as a new customer, log on to www.bwsc.org, click on "Your Account or Customer Login" link to set up a new account with Paymentus.

  4. What information is needed to set up an account or complete a BWSC bill payment using Paymentus?

    • First Name
    • Last Name
    • Email Address (This will also be your UserID)
    • Password for the site (along with reentering for confirmation)
    • Phone #
    • Zip Code
    • Answers to two "Forgotten Password" security questions

    For One Time Payments online, you will need to enter your account number and an email address. Then enter payment information:

    • First Name
    • Last Name
    • Daytime Phone Number
    • Zip Code
    • The amount you want to pay
    • Select the Payment Method: eCheck or Debit or Credit Card.

    For IVR payments by phone, you will need your account number, billing zip code and phone number.

  5. How do I pay over the phone/ IVR (Interactive Voice Response)?

    For IVR payments, dial 844-470-5881 you will need to enter your account number, billing zip code and phone number.

  6. Is my information secure?

    Paymentus meets and exceeds all security measures required through Visa and MasterCard guidelines and is Payment Card Industry (PCI) Level 1 compliant. Going the extra step, Paymentus has applied the same strict security standards to banking information as are required for credit cards. All data is protected with industry leading standards.

  7. What forms of payment can be used on Paymentus?

    You can pay your bill with credit or debit cards from Mastercard, Visa, Discover, or through your bank account with eCheck/ACH. These payments are accepted on-line and by calling 844-470-5881 to use IVR.

    For payments made at BWSC Headquarters you may pay your bill by cash, check, money order and with credit or debits cards from either Mastercard, Visa, Discover. If you visit us at one of our Neighborhood Sites, we accept checks or money orders only.

  8. Can I make a scheduled payment for a future date?

    Customers will now have the option of Auto-Pay for either a fixed amount, or for the entire balance on your bill. BWSC is pleased to offer this enhanced feature with Paymentus. If you choose Auto-Pay on-line to pay your bill, you may elect to be notified via e-mail in advance of a withdrawal to your account.

    If you choose the option of Auto-Pay, BWSC recommends reviewing your bill and consumption on our website at www.bwsc.org to ensure you are aware of the charges on your bill prior to the Auto-Pay deduction each month. Paymentus will store your account information on line for future payments. If paying by IVR/ phone, you will need to enter your payment method each time you call for your security.

    Customers who have Collections Agreements with BWSC are advised not to register for AutoPay, as this feature will automatically charge your account for the total billed amount.

  9. Will I still receive a paper bill in the mail?

    Yes, BWSC will continue to mail your bill to the address on the account.

  10. Will Paymentus notify me of a new bill?

    Currently, no. Your paper bill will serve as your reminder that your bill is due. If you choose Auto-Pay on-line to pay your bill, you may elect to be notified via e-mail in advance of a withdrawal to your account.

  11. When can I pay?

    With the accessibility of online/ IVR payment, Paymentus will be available 24 hours a day/ 7 days a week.

  12. What are the costs for using Paymentus?

    BWSC customers will not incur a user fee to complete a transaction with Paymentus.

  13. Is there a limit to the amount I can pay on Paymentus?

    For all payment channels: via phone or on-line, Paymentus will accept maximum payment amounts of $5,000.00 per credit card transaction and $30,000.00 per eCheck transaction. Multiple payments can be made with the same payment information or by using multiple forms of payment.

    If you are paying in-person at our headquarters, BWSC Customer Service will accept maximum payment amounts of $5,000.00 per credit card transaction. There is no limit per check transaction if paying in-person at our headquarters.

  14. Can I use ACH (electronic check) to pay my bills?

    Yes, through our online payment option, you will be emailed a confirmation e-mail to the e-mail address on your account.

  15. Will I receive a confirmation after paying my bill?

    Yes, through our online payment option, you will be emailed a confirmation e-mail to the e-mail address on your account.

    Through IVR via phone, a confirmation number will be read at the completion of your transaction. You can press 1 to repeat the number.

  16. When paying by credit card, how will the payment appear on my statement?

    Boston Water and Sewer Commission

  17. When paying by ACH or eCheck, how will the payment appear on my bank statement?

    Boston Water and Sewer Commission
  18. How quickly will my payment be posted to my BWSC account?

    Payments will post to your BWSC account within two business days.

  19. Can I get a copy of my payment on-line? Past bills?

    Yes, log on to your Paymentus' Customer Portal and click "Payment History". For past bills, your most recent previous bill and current bills will be available for review on www.bwsc.org.

  20. Can I edit my Paymentus log-in information?

    Yes, log onto your BWSC account and select profile to change your information.

    If you have forgotten your password, please click on "Forgot Password" link on Paymentus' Customer Portal. You will need the email address used for logging on to the Customer Portal and answers to your security questions in order for Paymentus to reset your password.

    If you have forgotten your security questions, you should contact Paymentus via email at CustomerCare@Paymentus.com or by calling 1-800-420-1663. You will need the email address used for logging on to the Customer Portal in order for Paymentus to reset your password.

  21. Can I cancel an online payment made through Paymentus?

    Once a payment is processed, you will not be able to cancel a payment on-line or through IVR.

  22. Can I stop Auto Payments?

    Yes. BWSC customers can cancel their scheduled AutoPay from the Customer Portal up to one full business day prior to the AutoPay scheduled date. For Example: If a customer has scheduled AutoPay for Thursday to process their payment, the customer would have to cancel it by 11:59PM on Tuesday for the cancellation to be processed in time. If you have questions on how to cancel AutoPay; please call Customer Service at 617-989-7800.

  23. BWSC customers who have problems, questions, or technical issues paying their bill can contact Paymentus:

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