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In 1848, Lake Cochituate in Natick was utilized as Bostonís second surface water supply to meet the needs of the cityís growing population.

Customer Service

customer service

At Boston Water and Sewer Commission (BWSC) service is our number one priority. Whether in the field or online, our commitment is to you, our customer. With that in mind, this website has been designed to offer you numerous services such as detailed information on your account, billing policies and procedures, assistance programs, metering practices and answers to frequently asked questions.

Your Account

In this section you can pay your bill online, view monthly and daily consumption statistics and view the past 24 months of your transaction history.

Billing

Find answers to questions concerning how to change the account name when a property changes ownership, what to do in the event of service termination, how to initiate the lien certificate process when buying or selling property and how delinquency charges are calculated.

Billing Assistance

This section covers billing disputes, rights to service, discount eligibility, how to make payments and request refunds, how to apply for a payment plan, and how to restore water service.

Rates

A schedule of water and sewer rates, special service fees and fire pipe rates.

Programs

Information on assistance programs that cover service pipe leaks (LUTO), lead service replacement, sewer abatements, repair of sewer laterals, and grease trap guidelines for restaurant and food establishments.

Metering

Detailed procedures for meter testing, replacement, taking readings and sub-metering.

Fequently Asked Questions

A list of the most frequently asked questions.

Contact Us

How to contact the Boston Water and Sewer Commission.

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