DO NOT FLUSH WIPES - With reports of toilet paper shortages amid the COVID-19 pandemic, the Commission reminds customers that wipes, paper towels, facial tissue, and other materials – even those that claim to be “flushable” – are not designed to break down in the wastewater treatment process.
In the months since the pandemic began, the Massachusetts job market has been hit particularly hard with the State’s jobless numbers going from the lowest in the nation to among the highest.
The Commission’s tens of thousands of customers are not immune to the pain caused by furloughs and job losses. It is important for our customers to be aware that the Commission remains flexible in working with them to make reasonable payment plans. A key feature in this flexibility is the Commission’s suspension of both service shut offs and the imposition of delinquency charges. Customers should also be aware that the Commission’s discount programs for elderly and disabled customers remain in effect. These programs provide a 30% discount in the water portion of customer bills and allow customers to make limited dollars go further.
For customers not experiencing difficulties, the Commission requests that you continue paying your bill on time and in full. The Commission is entirely reliant on bill payment to sustain operations. By working together, we hope to emerge from the pandemic soon, stronger and more resilient. Please contact the Commission at 617-989-7800 or online at bwsc.org with any questions about your bill or service.