DO NOT FLUSH WIPES - With reports of toilet paper shortages amid the COVID-19 pandemic, the Commission reminds customers that wipes, paper towels, facial tissue, and other materials – even those that claim to be “flushable” – are not designed to break down in the wastewater treatment process.
In the interests of supporting ratepayers during these difficult times, Boston Water and Sewer Commission has, as of Monday, March 16, suspended all residential water service terminations for the foreseeable future. The Commission will also refrain from adding delinquency charges to any late bills during this period.
BWSC has a history of working with customers who find themselves experiencing financial hardship. This is especially true with our elderly and disabled residents. The unprecedented worldwide outbreak of COVID-19 will undoubtedly significantly impact many of our 90,000 ratepayers. Whether the impact is due to a family member becoming ill or undergoing quarantine, or because of lost jobs and lost wages, BWSC wants to do our part in alleviating customer concerns about their continue water service.
Customers having any questions about BWSC policies or any other matters concerning their bill or financial circumstances should CALL Customer Services at (617) 989-7800.