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Join New England's largest retail water & sewer provider!

Boston Water and Sewer Commission (BWSC) is a dynamic public agency, comprised of approximately 500 employees consisting of engineers, planners, financial staff, information technology specialists, customer service representatives, skilled laborers and many others. BWSC owns and operates the water distribution, wastewater collection and stormwater drainage systems that service the City of Boston. As the largest retail water and wastewater utility in New England, we are committed to providing the most efficient, cost effective water and wastewater services to the residents and businesses of Boston.

BWSC's dedicated staff employs today's cutting edge technology to get the job done and we offer our employees excellent benefits including health and life insurance, tuition assistance, subsidized transportation and more.

Employees must be Boston residents on their date of hire and for the duration of their employment subject to BWSC policies and collective bargaining agreements.

BWSC is an Equal Opportunity/Affirmative Action Employer.

Hiring of a prospective employee is conditioned upon a negative drug screen.

You are invited to apply for any open position listed for which you are qualified.

How to Apply:

  1. Submit your resume and cover letter online, please send attachments in PDF or Microsoft Word format, if not please fax to 617-989-7754 OR
  2. Visit our Human Resources Department at 980 Harrison Avenue Boston, MA 02119

We are located on several MBTA bus routes and visitors' parking is available on-site. Our office is open Monday through Friday, 8:00AM to 5:00PM.

Come join our team!

Current Openings

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Application Support Analyst/Trainer

Essential Functions

Develops and delivers training programs to end users on various software programs and resolves end user problems. Completes incoming service requests from end-users to resolve software application issues. Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made and actions taken through final resolution. Communicates application problems and issues to internal/external developers and the IT support team. Tests, fixes and performs post-resolution follow-up to ensure problems have been adequately resolved. Identifies and learns appropriate software applications used and supported by the Commission. Coordinates with department heads to assess departmental training needs and objectives. Develops and delivers courses for new and existing software applications, including all course materials, exercises, and skill evaluations. Creates, administers, analyzes, and report on end-user needs and skills assessments. Reviews and updates training materials and documentation. Performs similar or related work as required, directed or as situation dictates.


Bachelorís Degree in computer science or information systems. Minimum of 3 years of relevant work experience including experience with technical training. Knowledge, Ability and Skill: Knowledge: In-depth, hands-on knowledge of enterprise and desktop applications, including Microsoft Office. Proven experience with adult learning principles, methodologies, and course design techniques. Knowledge of trends in computer technology relating to software. Ability: Ability to conduct research into course development and delivery concepts, as well as technical software issues. Good analytical and problem-solving abilities. Skill: Familiarity with ITIL methodologies. Good written and verbal communication skills. Preferred: Microsoft Office Specialist (MOS) certification. CompTIA CTT+ (Must be willing to complete certification).

Starting Salary

$1,060.50 - $1,798.61  (Weekly)Apply


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