Customers are responsible for protecting their water meter and pipes from freezing. Insulate your meter and all pipes in unheated spaces.
Boston is home to New England’s oldest and largest water and sewer systems, which are owned, maintained and operated by the Boston Water and Sewer Commission (BWSC). Established in 1977, BWSC continues to provide water and sewer services to more than one million residents, workers, students, shoppers, conventioneers, hospital patients and visitors each and every day.
BWSC’s plan with EPA to improve Boston’s water quality, increase public awareness and protect the environment.
Boston Water and Sewer Commission employees and consultants are required to provide an official identification card before entering a home. Visit our Customer Safety Alert page for more information.
BWSC’s Sanitary Sewer Overflow (SSO) maps display the location of SSOs throughout the City of Boston over a selected time period.