Skip to main content

Temporary side entrance in effect

3:19 PM 03/15/2023

Attention BWSC Customers. Beginning Tuesday March 7th renovations will commence on the front entrance of 980 Harrison Ave. Therefore, there will be no accessibility to the building via the double doors until further notice. A temporary side entrance in order to conduct business will be made available. The temporary entrance is in compliance with ADA regulations and our security team will be stationed there to provide assistance as needed. 

Read More Here
617-989-7000
 
My Account

Secondary Menu

  • Contact Us
  • About BWSC
Boston Water and Sewer Commission Logo

Main Menu

617-989-7000
  • Residential Customers
    • Main Menu
    • Residential Customers Overview
    • Residential Services
    • Residential Rates
    • Residential Billing Info & Assistance
    • Home Safety
    • Residential Programs, Guidelines & Assistance
    • Residential FAQs
  • Business Customers
    • Main Menu
    • Business Customers Overview
    • Business Services
    • Business Rates
    • Business Billing Info & Assistance
    • Business Safety
    • Business Programs, Guidelines & Assistance
    • Business FAQs
  • Builders & Contractors
    • Main Menu
    • Builders & Contractors Overview
    • Final Site Plan Lookup
    • General Information
    • Site Plan Requirements
    • Bidding Opportunities
    • Applications, Inspections & Permits
  • Projects & Maintenance
    • Main Menu
    • Project Lookup
    • Preventative Maintenance
  • Environment & Education
    • Main Menu
    • Environment & Education Overview
    • Water, Sewer & Stormwater
    • Lead & Your Water
    • Rainfall & Garden
    • Climate Resiliency
    • For Teachers & Students
    • Maproom
    • Green Programs
    • The Water Truck
  • Search

What can we help you find?

Search

Business Programs, Guidelines & Assistance

Breadcrumb

  1. Business Customers
  2. Business Programs, Guidelines & Assistance

Business Customers

  • Business Customers Overview
  • Business Services
  • Business Rates
  • Business Billing Info & Assistance
  • Business Safety
  • Business Programs, Guidelines & Assistance
  • Business FAQs
US Flag in Boston harbor hotel rotunda
Bidding Opportunities

Learn more about bids, bidding process, and bidding opportunities.

Learn more
Water meter lab
Metering

Learn more about how the BWSC meters water.

Learn More

Programs and Guidelines

As part of our effort to provide excellent customer service, BWSC offers a number of programs that can assist you. Below is a brief description of each program.

Downspout Disconnection Program

BWSC's Downspout Disconnection Program identifies and disconnects downspouts, also known as roof leaders, that discharge into the sanitary sewer system. Disconnecting these downspouts reduces the amount of stormwater that enters the sanitary sewer during rain events or when snow melts. Stormwater that enters a combined sewer can cause combined sewer overflows (CSOs) and will receive unnecessary treatment at the Deer Island Treatment Plant which creates an additional expense for customers.   

When it is determined that the downspout needs to be disconnected, BWSC will notify property owners and disconnect the downspout at no cost to the owner.

Contact Community Services at 617-989-7995 or read our Downspout Disconnection brochure for more information on the program. 

Downspout Disconnection Brochure

Sewer Lateral Financial Assistance Program

BWSC's Sewer Lateral Financial Assistance Program is designed to assist property owners with the repair or replacement of their sewer laterals.

Sewer Lateral Financial Assistance Program

Leak Up To Owner Program

When a service pipe leaks, it is essential that it be fixed promptly and correctly. The results of a water service pipe leak can be destructive as well as pose health risks. BWSC refers to a water service pipe leak that occurs on private property, which is the owner’s responsibility to repair, as a leak up to owner, or LUTO.

Leak Up To Owner

Sewer Abatement Guidelines

Customers may be eligible for a sewer abatement if water that enters a home or building does not enter BWSC's sewer system.

Sewer Abatement

Commercial Kitchen Grease Trap Guidelines

Grease traps are required in restaurants and food establishments. For more information on grease traps review the Commercial Kitchen Grease Trap Guidelines.

Commercial Kitchen Grease Trap Guidelines

Business Stormwater Pollution Prevention

Pollutants can be harmful to water quality and the environment. When it rains or snows, anything on the ground including chemicals, pesticides, fertilizers, pet waste, automotive fluids, and motor oil can flow over driveways, parking lots, sidewalks, and streets into BWSC's storm drain system, which flows into our brooks, rivers, ponds, and Boston Harbor.

Business Stormwater Pollution Prevention

Customer Service

617-989-7800

Report an Emergency

617-989-7000

Footer menu

  • Privacy Policy
  • Sitemap
  • Report an Incident
  • Newsletter signup
  • Careers
  • Hours & Location
  • Contact Us
  • Standard Details

Footer Middle Menu

  • Residential Customers
    • Billing Info & Assistance
    • Buying or Selling Property
    • Residential Rates
    • Conservation Tips & Kits
  • Business Customers
    • Business FAQs
    • Programs & Guidelines
  • Builders & Contractors
    • Bidding Opportunities
    • Final Site Plan Lookup
    • Permits & Forms

Follow us on Twitter

Tweets by @BOSTON_WATER
Copyright © 2023 Boston Water and Sewer Commission
Powered by I.F. I.F. Logo