Programs and Guidelines
As part of our effort to provide excellent customer service, BWSC offers a number of programs that can assist you. Below is a brief description of each program.
Downspout Disconnection Program
BWSC's Downspout Disconnection Program identifies and disconnects downspouts, also known as roof leaders, that discharge into the sanitary sewer system. Disconnecting these downspouts reduces the amount of stormwater that enters the sanitary sewer during rain events or when snow melts. Stormwater that enters a combined sewer can cause combined sewer overflows (CSOs) and will receive unnecessary treatment at the Deer Island Treatment Plant which creates an additional expense for customers.
When it is determined that the downspout needs to be disconnected, BWSC will notify property owners and disconnect the downspout at no cost to the owner.
Contact Community Services at 617-989-7995 or see our Downspout Disconnection brochure for more information on the program.
Downspout Disconnection Brochure
Lead Replacement Incentive Program
Excessive amounts of lead in the body can present health risks. Lead generally is not present in source water but can enter the tap water through corrosion of plumbing materials. Prior to 1950, lead was used for exterior plumbing connections and can be found in older buildings. If the service line at your property is made of lead, you are encouraged to utilize the Lead Replacement Program to replace it and protect the health of residents in the building.
Leak Up To Owner Program
When a service pipe leaks, it is essential that it be fixed promptly and correctly. The results of a water service pipe leak can be destructive as well as pose health risks. BWSC refers to a water service pipe leak that occurs on private property, which is the owner’s responsibility to repair, as a leak up to owner, or LUTO.
LUTO Program Page
Sewer Abatement Guidelines
Customers may be eligible for a sewer abatement if water that enters a home or building does not enter BWSC's sewer system.
Sewer Abatement Page
Sewer Lateral Financial Assistance Program
BWSC's Sewer Lateral Financial Assistance Program is designed to assist property owners with the repair or replacement of their sewer laterals.