Temporary side entrance in effect

3:19 PM 03/15/2023

Attention BWSC Customers. Beginning Tuesday March 7th renovations will commence on the front entrance of 980 Harrison Ave. Therefore, there will be no accessibility to the building via the double doors until further notice. A temporary side entrance in order to conduct business will be made available. The temporary entrance is in compliance with ADA regulations and our security team will be stationed there to provide assistance as needed.

My Account

Customer Self-Service (CSS)

You will need the following to register for the new CSS:

1. Valid email address

2. New 7-digit account number - use the Lookup Tool below to obtain it; it will also be on your September bill

Previous 9-digit account numbers will NOT work

3. New 6-character activation code - use the Lookup Tool below to obtain it; it will also be on your September bill

4-digit access numbers from our previous customer portal will NOT work

An image of our new bill with emphasis on the new account number and the new activation code. — Your new bill looks like this.

NOTE: Customers have experienced difficulties registering by using previous account number or activation code; these are no longer valid.

CSS Portal

To walk you through registration, watch our tutorial video

If you have any questions or need assistance, please:

Read the CSS Portal FAQs
Complete our Billing Inquiry Form to contact us online
Call Customer Service at 617-989-7800