BWSC was ranked highest in customer satisfaction in the Northeast by J.D. Power in their 2022 Water Utility Residential Customer Satisfaction Study.
The U.S. Water Utility Residential Customer Satisfaction Study, now in its seventh year, measures satisfaction among residential customers of 90 water utilities that deliver water to at least 400,000 customers and is reported in four geographic regions and two size categories: Midwest Large, Midwest Midsize, Northeast Large, Northeast Midsize, South Large, South Midsize, West Large and West Midsize. Overall satisfaction is measured by examining 33 attributes in six factors (listed in order of importance): quality and reliability; price; conservation; billing and payment; communications; and customer service. The study is based on the responses of 33,054 residential water utility customers and was conducted in four waves from June 2021 through March 2022.