Our new Customer Self-Service (CSS) Portal is live!

 

To SIGN-IN or REGISTER, click the large, blue button below.

Also, to REGISTER you will need the following information:

     1. Valid email address

     2. New 7-digit account number - use the Lookup Tool below to obtain it; it will also be on your September bill

               Previous 9-digit account numbers will NOT work

     3. New 6-character activation code - use the Lookup Tool below to obtain it; it will also be on your September bill

               4-digit access numbers from our previous customer portal will NOT work

An image of our new bill with emphasis on the new account number and the new activation code.
Your new bill looks like this.

 

NOTE: Customers have experienced difficulties registering by using previous account number or activation code; these are no longer valid.

Click Here for the NEW CSS Portal

 

To walk you through registration, watch our tutorial video

 

If you have any questions or need assistance, please:

  1. Read the CSS Portal FAQs
  2. Complete our Billing Inquiry Form to contact us online
  3. Call Customer Service at (617) 989-7800

 

Account Number and Activation Code Lookup Tool