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Temporary side entrance in effect

3:19 PM 03/15/2023

Attention BWSC Customers. Beginning Tuesday March 7th renovations will commence on the front entrance of 980 Harrison Ave. Therefore, there will be no accessibility to the building via the double doors until further notice. A temporary side entrance in order to conduct business will be made available. The temporary entrance is in compliance with ADA regulations and our security team will be stationed there to provide assistance as needed. 

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617-989-7000
 
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About BWSC

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The Boston Water and Sewer Commission is located at:
              980 Harrison Avenue
              Boston, MA 02119
 
BWSC has 24 hours, 7 days a week, 365 days a year service for emergencies. Departments within BWSC have regular hours of operation year-round for customer service.

Hours of Operations

Administration

8:00 AM - 5:00 PM     Monday through Friday

Contact Administration at 617-989-7000.

Collections

8:00 AM - 5:00 PM     Monday through Friday

Contact Collections at 617-989-7070.

Customer Service

8:00 AM - 5:00 PM     Monday through Friday

Contact customer service at 617-989-7800.

Engineering Customer Service

8:00 AM - 5:00 PM     Monday through Friday

Contact Engineering Customer Service at 617-989-7600.

Meter Installation & Meter Shops

7:30 AM - 4:00 PM     Monday through Saturday

Contact Metering at 617-989-7132.

Operations

Open 24 hours    7 days a week

Contact Operations at 617-989-7900.

Holiday Closings

BWSC Offices will be closed on the following holidays:

2023 Dates

2023 New Year's Day (observed) January 2, 2023
Martin Luther King Day January 16
President's Day February 20
Patriots Day April 17
Memorial Day May 29
Juneteenth June 19
Independence Day July 4
Labor Day September 4
Indigenous Peoples Day October 9
Veterans Day (observed) November 10
Thanksgiving Day November 23
Christmas Day December 25
2024 New Year's Day January 1, 2024

 

(24 hour emergency service available)

 

Location & Directions

BWSC is located at 980 Harrison Avenue in Boston, and is easily accessible by both car and public transit. Free parking is available in our Visitor's Lot.

 

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Customer Service

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