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Location & Hours

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About BWSC

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The Boston Water and Sewer Commission is located at:
              980 Harrison Avenue
              Boston, MA 02119
 
BWSC has 24 hours, 7 days a week, 365 days a year service for emergencies. Departments within BWSC have regular hours of operation year-round for customer service.

Hours of Operations

Administration

8:00 AM - 5:00 PM     Monday through Friday

Contact Administration at 617-989-7000.

Collections

8:00 AM - 5:00 PM     Monday, Tuesday, Thursday and Friday

8:00 AM - 7:00 PM     Wednesdays

Contact Collections at 617-989-7070.

Customer Service

8:00 AM - 5:00 PM     Monday, Tuesday, Thursday and Friday

8:00 AM - 7:00 PM     Wednesdays

Contact customer service at 617-989-7800.

Engineering Customer Service

8:00 AM - 5:00 PM     Monday through Friday

Contact Engineering Customer Service at 617-989-7600.

Meter Installation & Meter Shops

7:30 AM - 4:00 PM     Monday through Saturday

Contact Metering at 617-989-7132.

Operations

Open 24 hours    7 days a week

Contact Operations at 617-989-7900.

Holiday Closings

BWSC Offices will be closed on the following holidays:

2019 Dates

New Year's Day January 1
Martin Luther King Day January 21
President's Day February 18
Patriots Day April 15
Memorial Day May 27
Independence Day July 4
Labor Day September 2
Columbus Day October 14
Veterans Day November 11
Thanksgiving November 28
Christmas December 25

 

(24 hour emergency service available)

 

Location & Directions

BWSC is located at 980 Harrison Avenue in Boston, and is easily accessible by both car and public transit. Free parking is available in our Visitor's Lot.

 

Directions from Google Maps

Customer Service

617-989-7800

Report an Emergency

617-989-7000

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