The Operations Division ensures the ongoing maintenance and emergency repairs to BWSC's water and sewer mains, service connections, hydrants, and drains. The Division is also responsible for inventory control, management, and maintenance of BWSC's automotive fleet.
Asset Management/CMOM
- Initiated in response to a 2012 Consent Decree filed with the Environmental Protection Agency
- Oversees the response and reporting of sanitary sewer overflows (SSOs)
- Manages the preventative maintenance cleaning and inspection of sewer and drain pipes, catch basins, manholes, and water main valves
- Inspects and maintains the combined sewer overflow system in accordance with BWSC’s National Pollutant Discharge Elimination (NPDES) Permit
- Identifies, through dye testing, improper sanitary lateral connections to storm drains, sources of inflow and infiltration entering the sewer system, and takes corrective action to eliminate those sources
- Inspects sewer and building connections within low groundwater areas to ensure they are not causing drawdown of the groundwater table through infiltration
Customer Service & Compliance
- Performs fats/oil/grease (FOG) inspections, as well as backflow testing/surveying, industrial stormwater inspections, plan review, and sewer abatement inspections
- Maintains BWSC’s work order management system and provides assistance to BWSC departments and customers with telephone inquiries
- Serves as the record holder of BWSC's street opening permits with the City of Boston
- Manages BWSC’s Safe Drinking Water Act, total coliform rule water sampling program contract, and the citywide flushing program contract
Pumping & Support Facility
- Manages the operation and maintenance contract for the 10 BWSC-owned pump stations
- Maintains operations for BWSC’s raw materials and waste hauling from the Alford Street Materials Handling facility
- Maintains an inventory of materials, supplies, equipment, and tools necessary for the ongoing maintenance and repair activities of the division
- Manages all activities required for the efficient operation of the nearly 200 BWSC vehicles including heavy equipment
Water & Sewer Services
- Directs the operation and maintenance of BWSC’s water, sewerage, and drainage systems
- Ensures the functioning of the water and wastewater systems by efficiently maintaining and performing emergency repairs to water mains, service pipes, hydrants, gates, valves, catch basins, manholes, and sewer and storm lines
- Increases water accountability by reducing the amount of water purchased from MWRA through the continued implementation of BWSC's ongoing leak detection and through MWRA’s Master Meter Monitoring programs
- Performs loss of head tests, water pressure analysis, fire flows tests, and other diagnostic procedures as required
- Identifies, through dye testing, improper sanitary lateral connections to storm drains, sources of inflow and infiltration entering the sewer system, and takes corrective action to eliminate those sources